---
title: Using SentiSum For Product Research
description: Easily access detailed users' experiences with bugs, usability issues and feature requests
---

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# Using SentiSum For Product Research

## Easily access detailed users' experiences with bugs, usability issues and feature requests

When doing research or discovery work, it helps to reference customer experiences with your product. SentiSum gives you a ready-made, searchable bank of conversations and survey responses to better understand the current problem you are trying to solve.

In Discover, search and DIY tags will help a lot here:

### Finding relevant conversations for certain problems or features

Let's say your users are reporting the bugs within your app, you can start by doing a broad [search](https://help.sentisum.com/knowledge/search-how-it-works?hsLang=en) for 'sharing':

![](https://help.sentisum.com/hs-fs/hubfs/Screenshot%202023-03-30%20at%2010-48-38%20PM-png.png?width=281&height=90&name=Screenshot%202023-03-30%20at%2010-48-38%20PM-png.png)

You'll then see all conversations or responses talking about error. You can scroll through them and star particularly insightful ones to return back to later.

If you want to do a more generalised search e.g. find mentions of 'error', 'errors', 'bug', you can use a DIY tag:

![](https://help.sentisum.com/hs-fs/hubfs/Screenshot%202023-03-30%20at%2010-51-36%20PM-png.png?width=653&height=169&name=Screenshot%202023-03-30%20at%2010-51-36%20PM-png.png)

To use a DIY tag, just get in touch with us through the support chat on the dashboard, and we will create your DIY tag.

### Zero in on requests, bugs, or usability issues

You may find a lot of conversations about errors. To narrow down on the issues users are facing for the website let's say, you can make the most of filters, alongside search:

**First - Search for the words or phrases you're interested in:**

![](https://help.sentisum.com/hubfs/Screenshot%202023-03-30%20at%2010-54-49%20PM-png.png)

**Second - [Filter](https://help.sentisum.com/knowledge/filters?hsLang=en) on conversations where they are talking about feature requests, or how to use:**

![](https://help.sentisum.com/hs-fs/hubfs/Screenshot%202023-03-30%20at%2010-55-12%20PM-png.png?width=655&height=99&name=Screenshot%202023-03-30%20at%2010-55-12%20PM-png.png)

We hope you find search and DIY tags useful for your user research, let us know how it goes!

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