---
title: Understanding Criticality in Alerts
description: Critical alerts are designed to flag high-priority issues that require immediate attention, helping you focus on anomalies that could have a significant impact on your operations.
---

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# Understanding Criticality in Alerts

## Critical alerts are designed to flag high-priority issues that require immediate attention, helping you focus on anomalies that could have a significant impact on your operations.

### **When is an alert marked as critical?**

An alert is marked as critical when **either** of the following conditions are met:

1. **Repeated Anomaly**
   
     - The same anomaly has been detected before.
     - This indicates that the issue is not a one-time deviation but a recurring or persistent problem that could signal an ongoing risk.
2. **Threshold Breach**
   
     - The anomaly exceeds a predefined threshold value of 7.
     - This ensures that only anomalies of significant magnitude or frequency are flagged as critical, preventing over-notification for minor deviations.

By combining these two conditions, critical alerts highlight patterns that are both consistent and impactful, ensuring a focus on actionable insights.

For example:

- If an anomaly in customer complaint volume is detected repeatedly over several days or surpasses a volume threshold of 7, it would be flagged as critical.
- Similarly, if an operational metric continues to deviate in the same direction (e.g., a drop in response rate), it signals a trend worth immediate investigation.

---

### **Why is this important?**

Marking alerts as critical helps you:

**Focus on high-impact issues:**

- Not all anomalies are equally important. Critical alerts ensure you spend your time and resources addressing the most significant and recurring problems.

**Reduce Alert Fatigue:**

- By filtering out less significant anomalies, criticality ensures that your attention is directed toward meaningful deviations, minimizing distractions from false alarms or low-priority alerts.

 

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