--- title: Set Up SentiSum Anomaly Alerts in Slack description: Receive real-time alerts in Slack from SentiSum. --- [Skip to content](https://help.sentisum.com/set-up-sentisum-anomaly-alerts-in-slack#main-content) English Show submenu for translations [![SS-light-rectangle](https://help.sentisum.com/hs-fs/hubfs/SS-light-rectangle.png?width=70&height=50&name=SS-light-rectangle.png)](https://www.sentisum.com/?hsLang=en) - [blog](https://2894767.hs-sites.com/blog) Open main navigation Close main navigation - [blog](https://2894767.hs-sites.com/blog) - English Show submenu for translations - [Contact us](mailto:support@sentisum.com) [Contact us](mailto:support@sentisum.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.sentisum.com/?hsLang=en) 2. [Slack Integration](https://help.sentisum.com/slack-integration?hsLang=en) # Set Up SentiSum Anomaly Alerts in Slack Receive real-time alerts in Slack whenever SentiSum detects unusual patterns such as spikes in SentiSum Tags, sudden sentiment changes, or volume anomalies. > ⚠️ Important notes > > - Only **one Slack workspace** can be connected per SentiSum account. > - Installation is a **one-time setup**. > - The setup must be done by a **Slack Workspace Admin or Owner**. > - Once connected, the Slack integration will show as **Integrated** in SentiSum. --- #### Step 1: Install the SentiSum Slack App (One-time setup) - Log in to your **SentiSum Dashboard**. - Click your **Profile icon** (bottom-left) and go to **Settings**. - Select **Communication** from the left menu. - Reference Screenshot: ![image (23)](https://help.sentisum.com/hs-fs/hubfs/Slack%20Alerts%20-%20Anomalies/image%20(23).png?width=670&height=666&name=image%20(23).png) - Click the **Slack** card. *(This opens Slack’s authorisation flow & you’ll be redirected to Slack.)* - Select the **Slack Workspace** where you want alerts to be delivered and click **Allow**. - Reference Screenshot: ![image (24)](https://help.sentisum.com/hs-fs/hubfs/Slack%20Alerts%20-%20Anomalies/image%20(24).png?width=670&height=377&name=image%20(24).png)     - Once authorised, you’ll automatically be redirected to the **SentiSum (Kyo) bot** inside your Slack workspace. - This confirms the installation is successful. --- #### Step 2: Create Anomaly Alert Rules in SentiSum - In SentiSum, go to **Anomalies → Alert Rules**. - Click **Create Alert Rule** (or edit an existing rule). - Scroll down to the **Notification Channels** section and enable **Slack Notifications**. - Reference Screenshot ![image (25)](https://help.sentisum.com/hs-fs/hubfs/Slack%20Alerts%20-%20Anomalies/image%20(25).png?width=670&height=349&name=image%20(25).png) --- #### Step 3: Choose Where Alerts Should Be Sent ##### 1. Send alerts to Slack channels - Under **Slack Notifications**, open the **Slack Channels** dropdown. - Select one or more **public Slack channels** where you want alerts to appear (e.g. `#support-alerts`, `#voice-of-customer`). - Reference Screenshots ![image (26)](https://help.sentisum.com/hs-fs/hubfs/Slack%20Alerts%20-%20Anomalies/image%20(26).png?width=670&height=371&name=image%20(26).png) - ![image (27)](https://help.sentisum.com/hs-fs/hubfs/Slack%20Alerts%20-%20Anomalies/image%20(27).png?width=670&height=388&name=image%20(27).png) ##### 2. Receive alerts as personal messages (optional) - Enable **Ask Kyo app** to receive alerts as a **direct message (DM)** from the SentiSum bot instead of (or in addition to) channels. - Reference Screenshot ![image (28)](https://help.sentisum.com/hs-fs/hubfs/Slack%20Alerts%20-%20Anomalies/image%20(28).png?width=670&height=178&name=image%20(28).png) --- #### Step 4: Send Alerts to Private Slack Channels (Optional) By default, SentiSum can only post to **public channels**. To receive alerts in a **private channel**, follow these extra steps: 1. Open the private channel in Slack. 2. Invite the SentiSum bot by typing: ``` /invite @Kyo ``` 3. Return to **SentiSum → Anomalies → Alert Rules** and **refresh the page**. 4. Your private channel will now appear in the channel dropdown and can be selected. --- #### **Need Help?** If you face any issues or need assistance: - Use the **in-app support chat** on the bottom right corner, or - Email us at **[support@sentisum.com](mailto:support@sentisum.com)** - [Getting Started](https://help.sentisum.com/getting-started?hsLang=en) - [Integrations](https://help.sentisum.com/integrations?hsLang=en) - [Understanding AI](https://help.sentisum.com/understanding-ai?hsLang=en) - [Reading Your Dashboard](https://help.sentisum.com/reading-your-dashboard?hsLang=en) - [Personalise Your Dashboard](https://help.sentisum.com/personalise-your-dashboard?hsLang=en) - [Editing Your AI Tags](https://help.sentisum.com/editing-your-ai-tags?hsLang=en) - [Search All Your Conversations](https://help.sentisum.com/search-all-your-conversations?hsLang=en) - [How Product Teams Can Use SentiSum](https://help.sentisum.com/how-product-teams-can-use-sentisum?hsLang=en) - [Reduce Support Tickets](https://help.sentisum.com/reduce-support-tickets?hsLang=en) - [Daily Customer Insights](https://help.sentisum.com/daily-customer-insights?hsLang=en) - [Improve CSAT](https://help.sentisum.com/improve-csat?hsLang=en) - [Support Automations](https://help.sentisum.com/support-automations?hsLang=en) - [Sharing your insights](https://help.sentisum.com/sharing-your-insights?hsLang=en#main-content) - [Emails and Digest](https://help.sentisum.com/sharing-your-insights?hsLang=en#emails-and-digest) - [Anomaly Detection](https://help.sentisum.com/anomaly-detection?hsLang=en) - [Slack Integration](https://help.sentisum.com/slack-integration?hsLang=en) [![SS-light-rectangle](https://help.sentisum.com/hs-fs/hubfs/SS-light-rectangle.png?width=70&height=50&name=SS-light-rectangle.png "SS-light-rectangle")](https://www.sentisum.com?hsLang=en) [mailto:support@sentisum.com](mailto:support@sentisum.com) Copyright © 2026, SentiSum