---
title: Integrating Gorgias
description: Follow these steps to connect your Gorgias account to SentiSum for automated analysis of your customer support data
---

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# Integrating Gorgias

## Follow these steps to connect your Gorgias account to SentiSum for automated analysis of your customer support data

### **⚠️ Important: Admin Permissions Required**

To integrate Gorgias with SentiSum, you must have **Admin permissions** on your Gorgias account. If you don’t have the required access, please ask your Gorgias administrator to complete the integration.

### **Step 1: Navigate to the Integrations Page**

1. Go to [**SentiSum Integrations**](https://app.sentisum.com/settings/integrations?hsLang=en).
2. Locate the **Gorgias** integration card.
3. Click on the **"+" (Add Integration)** button.
4. Reference Screenshot :

![Screenshot 2025-02-14 at 9.43.11 PM](https://help.sentisum.com/hs-fs/hubfs/Screenshot%202025-02-14%20at%209.43.11%20PM.png?width=688&height=497&name=Screenshot%202025-02-14%20at%209.43.11%20PM.png)

### **Step 2: Enter Your Gorgias Subdomain**

1. A pop-up window will appear asking for your **Gorgias subdomain**.
2. Enter your **Gorgias subdomain** in the format: `your_subdomain.gorgias.com`. 
     - Ex: Our Gorgias account is **demo-sentisum**, so we’ve input **demo-sentisum** in the field.
3. Click on **"Integrate"** to proceed.
4. Reference Screenshot:

![Screenshot 2025-02-14 at 9.09.19 PM](https://help.sentisum.com/hs-fs/hubfs/Screenshot%202025-02-14%20at%209.09.19%20PM.png?width=688&height=383&name=Screenshot%202025-02-14%20at%209.09.19%20PM.png)

### **Step 3: Authorize SentiSum to Access Gorgias**

1. You’ll be redirected to **Gorgias’ authorization page**.
2. Review the permissions requested by SentiSum: 
     - **Basic Helpdesk Data (e.g., name & email)**
     - **All resources (Read & Write access)**
3. Click **"Authorize"** to grant access.
4. Reference Screenshot:

![Screenshot 2025-02-14 at 9.09.33 PM](https://help.sentisum.com/hs-fs/hubfs/Screenshot%202025-02-14%20at%209.09.33%20PM.png?width=626&height=580&name=Screenshot%202025-02-14%20at%209.09.33%20PM.png)

### **Step 4: Data Processing Begins**

1. Once authorization is successful, SentiSum will display a confirmation message: 
     - **“Your data is now being processed!”**
2. SentiSum team will notify you once the integration is complete.
3. Reference Screenshot:

![image-1](https://help.sentisum.com/hs-fs/hubfs/image-1.png?width=688&height=637&name=image-1.png)

### **Need Any Further Help?**

If you have any issues, contact **[support@sentisum.com](mailto:support@sentisum.com)** or use the **support chat** on [app.sentisum.com](http://app.sentisum.com?hsLang=en)

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