How to integrate your Freshdesk and Freshchat support channels
First of all, go to https://app.sentisum.com/settings/integrations
Then, you will see our Freshdesk and Freshchat options, please click "Add"
You will then need to paste your API key into our API token box. Please see this Freshdesk article if you need help locating your API key https://support.freshdesk.com/en/support/solutions/articles/215517
Lastly, you will need to enter your Freshdesk subdomain.
Freshdesk Domain: company-subdomain.freshdesk.com
For the API key, please use this link to help you locate the separate Freshchat API Key https://support.freshchat.com/en/support/solutions/articles/50000000011-api-tokens
For the subdomain, please enter your separate Freshchat subdomain!
Freshchat Domain: company-subdomain.freshchat.com
We will then be in touch with updates on how your data integration is progressing.