Integrating Freshdesk and Freshchat

How to integrate your Freshdesk and Freshchat support channels

First of all, go to

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Then, you will see our Freshdesk and Freshchat options, please click "Add"

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For Freshdesk:

You will then need to paste your API key into our API token box. Please see this Freshdesk article if you need help locating your API key

Lastly, you will need to enter your Freshdesk subdomain.
Freshdesk Domain:
Subdomain: company-subdomain

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Click Integrate!


For Freshchat:

For the API key, please use this link to help you locate the separate Freshchat API Key

For the subdomain, please enter your separate Freshchat subdomain!
Subdomain: company-subdomain

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Click Integrate!


We will then be in touch with updates on how your data integration is progressing.