Quick & Simple Guide
This article walks you through configuring alerts step-by-step. You'll learn how to set thresholds and apply filters to ensure you receive notifications that matter—tailoring the alerts to fit your specific needs.
How to Use Anomaly Detection?
- Setting Up Alerts:
- Go to the Anomaly Detection section in your dashboard.
- Go to the Anomaly Detection section in your dashboard.
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- Go to the Alert configuration section in your dashboard.
- Go to the Alert configuration section in your dashboard.
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- Click “Setup New Alert” to start configuring.
- Click “Setup New Alert” to start configuring.
- Configuring Alerts:
- Name your alert for easy identification.
- Choose your preferred frequency: Daily or Hourly.
- Select the metric you want to monitor, such as volume or percentage of ticket.
- Choose relevant dimensions to specify the criteria (e.g., tags like Sentisum or DIY).
- Name your alert for easy identification.
- Adding Email Notifications:
- Enter the email addresses where alerts should be sent. You can add multiple recipients if necessary.
- Enter the email addresses where alerts should be sent. You can add multiple recipients if necessary.
- Editing or Deleting Alerts:
- After creating alerts, you can modify their settings if your monitoring needs change.
- After creating alerts, you can modify their settings if your monitoring needs change.
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- You can also turn alerts on or off or delete alerts from the management page if they are no longer needed.
- You can also turn alerts on or off or delete alerts from the management page if they are no longer needed.
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Receiving Notifications:
- For Daily Alerts, you will receive a single email in the morning summarising anomalies from the previous day.
- For Hourly Alerts, expect multiple email notifications within a few hours if anomalies are detected.
- For Daily Alerts, you will receive a single email in the morning summarising anomalies from the previous day.
Providing Feedback:
Direct Feedback: Each anomaly detected on your dashboard comes with a "thumbs up" and "thumbs down" option. By selecting one of these, you can quickly tell us how relevant and useful each anomaly is to you. The system learns from the feedback actively.
Troubleshooting Common Scenarios
Not Receiving Expected Alerts?
- Ensure you have opted in for notifications on the Alert Configuration Page.
- Check your email settings to make sure alerts aren’t going to your spam folder
Receiving duplicate alerts:
- Check if you are a part of multiple email alerts with the same few topics.
Receiving too many alerts?
- Reach out to the team to increase the sensitivity of your alert detection.
- Toggle the email alert off
FAQs
Q: What frequency of alerts should I choose?
A: Select daily alerts if you prefer a summary at the end of the day. Choose hourly alerts for immediate updates on critical metrics.
Q: Can I create multiple alerts for the same metric?
A: Yes, you can set up multiple alerts for the same metric.
Q: What happens if I try to set a duplicate alert?
A: If you attempt to create an identical alert, the system will notify you that a similar alert already exists.
Q: Can I edit the conditions of my alerts after they are set up?
A: Absolutely! You can modify alerts at any time to adjust their criteria, metrics, or email notifications.
Q: How can I provide feedback about my alerts?
A: After receiving notifications, you can provide feedback using the thumbs up or thumbs down options to indicate whether the alerts were helpful.
If you have any further questions or need assistance with the Anomaly Detection feature, please reach out to our support team. We’re here for you.