--- title: How Do I Set Up an Alert? description: Quick & Simple Guide --- [Skip to content](https://help.sentisum.com/how-smart-alerting-works#main-content) English Show submenu for translations [![SS-light-rectangle](https://help.sentisum.com/hs-fs/hubfs/SS-light-rectangle.png?width=70&height=50&name=SS-light-rectangle.png)](https://www.sentisum.com/?hsLang=en) - [blog](https://2894767.hs-sites.com/blog) Open main navigation Close main navigation - [blog](https://2894767.hs-sites.com/blog) - English Show submenu for translations - [Contact us](mailto:support@sentisum.com) [Contact us](mailto:support@sentisum.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.sentisum.com/?hsLang=en) 2. [Anomaly Detection](https://help.sentisum.com/anomaly-detection?hsLang=en) # How Do I Set Up an Alert? ## Step-by-step guide to setting up and managing alerts ### **Setting up a new alert** 1. Go to **Alerts & Anomalies** in your dashboard 2. Click **Alert Settings** in the top right, then **Set Up New Alert** 3. Choose your alert type using the tabs — **Anomaly Alerts** or **Custom Alerts** --- ### **Configuring an Anomaly Alert** - **Name your anomaly** — give it a clear, identifiable name ![](https://help.sentisum.com/hs-fs/hubfs/undefined-3.png?width=1346&height=512&name=undefined-3.png) - **Frequency** — choose Daily or Hourly ![](https://help.sentisum.com/hs-fs/hubfs/undefined-1.png?width=1306&height=390&name=undefined-1.png) - **On** — select your metric (e.g. Volume) and dimension (e.g. Sentisum Tags), then pick the specific tag ![](https://help.sentisum.com/hs-fs/hubfs/undefined-2.png?width=906&height=672&name=undefined-2.png) - **Alert Threshold** — choose Low, Medium, or High to control how sensitive the detection is ![](https://help.sentisum.com/hs-fs/hubfs/undefined-Apr-29-2026-12-05-01-6361-PM.png?width=1416&height=494&name=undefined-Apr-29-2026-12-05-01-6361-PM.png) - **Metrics Threshold** — set the minimum volume required for the alert to fire ![](https://help.sentisum.com/hs-fs/hubfs/undefined.png?width=646&height=136&name=undefined.png) - The graph on the right shows a live preview of your selected tag's recent data to help you judge your settings ![](https://help.sentisum.com/hs-fs/hubfs/undefined-4.png?width=950&height=546&name=undefined-4.png) - Click **Next** to add email recipients, then save --- ### **Configuring a Custom Alert** - **Name your alert** — give it a clear, identifiable name - **Frequency** — choose Daily or Hourly - **On** — select your metric (e.g. Volume) and dimension (e.g. Sentisum Tags), then pick the specific tag - **Metrics Threshold** — set the exact volume number that triggers the alert - The graph on the right shows a live preview of your selected tag's recent data to help you judge your threshold - Click **Next** to add email recipients, then save --- ### **Managing your alerts** Go to **Alert Settings** to see all configured alerts across both tabs. From here you can: - Toggle an alert on or off without deleting it - Edit an alert to update its settings - Delete an alert you no longer need --- ### **Receiving notifications** When an alert fires you will receive an email and a Slack message. Both contain the same information: **For Anomaly Alerts:** tag name, current count, threshold, delta, AI-generated root cause summary, 7 and 30 day trend, and a direct link to the source tickets. **For Custom Alerts:** tag name, current count, threshold, delta, 7 and 30 day trend, and a direct link to the source tickets. --- ### **Troubleshooting** **Not receiving alerts?** Check that the alert is toggled on in Alert Settings and that your email is correctly added. Also check your spam folder. **Receiving duplicate alerts?** You may be added to multiple alerts covering the same tag. Review Alert Settings to check for overlaps. **Receiving too many alerts?** For Anomaly Alerts, increase Alert Threshold to High or raise the Metrics Threshold. For Custom Alerts, raise the volume number. You can also toggle alerts off temporarily. --- ### **FAQ** **Can I create both an Anomaly Alert and a Custom Alert for the same tag?** Yes, both can run on the same tag simultaneously. **What happens if I create a duplicate alert?** The system will notify you that a similar alert already exists. **Can I edit an alert after creating it?** Yes, click the edit icon on any alert in Alert Settings to update its configuration at any time. **How do I provide feedback on an anomaly?** Use the thumbs up or thumbs down on the alert card in your dashboard. 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